DATE:  2/22/2010

TITLE OF POSITION:  HOSPICE REPRESENTATIVE – Full Time

REQUIREMENTS:

General Statement of Duties:  Responds to inquiries concerning hospice and enrolls potential patients.

Level of Responsibility:  Reports to the Intake Coordinator.

Status:  Non-Exempt

Education & Experience:

1.  High School Graduate

2.  Minimum of two years healthcare or customer service experience with demonstrated ability in establishing good working relationships by telephone and in person.  Demonstrated ability in the use of appropriate oral, written and electronic communication skills for the documentation of information and in manageing inbound telephone calls.

3.  Able to provide own transportation and a license to drive with current liability insurance.  Driving record meets Hospice's insurance company standards.

4.  Minimum of two years experience working with computer applications including Windows systems, word processing and internet.

5.  Knowledge of Medicare, Medicaid and Private Insurance preferred.

6.  Knowledge of insurance and medical terminology preferred.