Hospice of the Panhandle maintains the highest quality of care for patients and families by requiring all staff to carefully follow its vision statement and philosophy of care. Both were set forth to ensure that patients and families experience hospice care in a positive manner while under the care of Hospice of the Panhandle.
Hospice of the Panhandle will:
- be a leader and innovator in end-of-life and palliative care.
- provide excellent end-of-life and palliative care to all those in need.
Philosophy of Care
Hospice is palliative care for persons in the terminal phase of illness. It neither hastens nor postpones death, but affirms life, emphasizing quality, not length.
Hospice affirms the innate value of human life, the potential for self-growth during and after times of crisis, and recognizes the right of each human being to freedom of choice.
Hospice endeavors to allow patients to live with dignity, alert and pain-free, while involving families and loved ones in giving care. An essential goal is to provide an environment where patients and families have the opportunity for mental and spiritual preparation for death.
Hospice of the Panhandle embraces the team approach to the provision of care and recognizes the patient and family to be the focus of care.
Hospice care encompasses support of the bereaved, recognizing the process of mourning a loss as an important facet of human growth.
Hospice of the Panhandle believes that all terminally ill people have the right to hospice services regardless of age, gender, nationality, race, creed, sexual orientation, disability, diagnosis, ability to pay or type of residence.
Hospice staff and volunteers deliver care in a non-judgmental manner with the highest degree of respect, courtesy, and professional ethics.
Standards of Behavior
Hospice of the Panhandle strives to maintain a pleasant, productive and safe work environment for all staff. To do so, all employees are expected to follow the organizationís standards of behavior at all times during work hours or while attending Hospice sponsored functions.
- I take responsibility for my actions.
- I am familiar with and I follow HOTP policies and procedures.
- If I donít know, Iíll find out or Iíll find someone who does.
II. COMMUNICATION & TRUST
- I maintain confidentiality regarding patient and organizational information, and respect patientsí privacy at all times.
- I speak directly to others about issues or concerns that I may have.
- I avoid gossip and negativity and respect my coworkersí privacy.
- I ask patients and families, "Is there anything else I can do for you?Ē
III. ATTITUDE & APPEARANCE
- I talk about my co-workers in a positive light, explaining their many talents.
- I am flexible, open to change and seek ways to constantly improve.
- I follow the dress code, representing Hospice at all times in a neat and professional manner.
- I communicate in an open, appropriate and timely manner.
- I offer assistance when others are having difficulties or need help.
- I am supportive, not critical or judgmental.
- I value and rely on the expertise of all team members.
V. SENSE OF OWNERSHIP
- I am a dependable and reliable employee.
- I maintain a clean and safe work environment.
- I initiate resolution when I recognize that something needs to be done.
VI. PROFESSIONAL COURTESY
- I respect and honor patientsí/familiesí and co-workersí beliefs, cultures and values.
- I answer the phone politely and professionally.
- I am approachable and welcome everyone in a friendly manner.
- I do not allow my cell phone to become intrusive or disruptive.
We do not currently have any openings at this time. Please check back at a later date.
Please submit completed applications and resumes for open positions to the attention of Human Resources at 330 Hospice Lane, Kearneysville, WV 25430, by fax at 304.264.0409 or via e-mail to firstname.lastname@example.org.